Delivery & Returns

Delivery Information:

Experience the luxury of FREE worldwide shipping with BagDox. We proudly offer delivery to numerous global destinations, ensuring that our exceptional products reach you, wherever you may be.

While placing an order from one country to another, it’s important to note the possibility of customs duties and import taxes. At BagDox, we prioritise your convenience and transparency throughout this process. Rest assured, we go the extra mile to provide you with a seamless shopping experience. Whenever feasible, we present a comprehensive breakdown of customs duties and import taxes directly at the checkout, allowing you to see any additional charges associated with your order before making a purchase.

If you have any further questions on delivery, please contact our Customer Service Team at customerservice@bagdox.com or by phone at +44 20 3637 4334. 

Returns Information:

We hope you enjoy your purchase, however should you need to return an item you have 14 days from the day it was delivered to you to return it. BagDox offers customers a free returns service via DHL.

To return an order please:

1. Contact our Customer Services Team by email at customerservice@bagdox.com or by phone at +44 20 3637 4334 within 7 days of receiving your order to book a return at a convenient time and address for you. Please do not return items by any other service.

2. The team will email you the necessary documents DHL require. Please print these out and attach these to the exterior of the returns package.

3. The DHL Driver will need to visually inspect your return. Please do not seal your package until the driver has checked the contents. 

4. Once your item has been received and the condition has been checked, your refund will be issued. Payment normally appears back in your account between 3-5 working days.